Information


Contents

  • General Information
  • Ordering Information
  • Shipping
  • Prices
  • Taxes
  • Methods of Payment
  • Product Availability
  • Return Policy
  • Warranty Policy
  • Technical Notes
  • Catalog      (Back to the Catalog Page)

  • General Information 
    We welcome any and all enquiries. Our mailing address is:

    Debby's Country And Western Boutique
    146 Grant Ave.
    Amherstburg, Ontario
    CANADA
    N9V 2R2

    You can also contact us by phone at (519) 736-3717 or 1-800-394-6261, or Electronic Mail at rdpajot@netcore.ca 





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    Ordering Information
    As you are browsing the On-Line catalog, make notes of the products you wish to order (your list should include the Product #, Description, Price, size, color and whether any taxes apply). Or use our on-line form.

    On-line Form : To use the On-line form, just fill in the appropriate boxes, or click on the drop-down list and choose the product, size, color etc, and whether this is a request to purchase or just an inquiry. Be sure to fill in your e-mail address and name (double check your e-mail address) so we can get back to you. You can also type in some text at the bottom if you have a special request.
    If you are making a purchase, we will reserve the item you request and e-mail you an exact price. To proceed with the order, either call us with your credit card information, (do not e-mail credit info) or  print off and fill out the Mail Order form and mail it to me with your Certified Cheque or Money Order for the total amount quoted on the confirmation. We will hold your item for 7-10 days while your payment reaches us, and then ship your order back to you.

    Ordering by Electronic Mail : Send us a note, indicating the quantity and description of each product you wish to purchase. Also indicate which method of shipping you prefer (if different than Surface Mail) . When we get the note, we will double-check on the availability of the requested products, and send you a confirmation sheet that will contain a description of the products you requested, and the total cost of your order (including shipping and taxes). If you wish to proceed with the order, call us with your credit card information, (do not e-mail credit card info) or mail us your Cheque or Money Order for the total amount quoted on the confirmation.

    Ordering by Mail : Display and print the Order Form Complete the form (please print clearly) and send it, with your payment, to the address listed above. Our address is also shown on the order form.
     

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    Shipping
    TERMS OF SALE : All orders are shipped FOB Amherstburg which means liability and ownership of the order transfers to the buyer the moment custody of the order is handed off to the shipping agency. Claims for lost or damaged goods will be filled with the shipping agency on the customer's behalf upon notification of any problem. Debby's Country And Western Boutique assumes NO liability for goods lost/stolen/damaged during shipment.

    SHIPPING : Once you confirm your order I will e-mail you with exact shipping cost, and total cost.

    Shipments sent by the following routes:
     

    To Canada and U.S.
    Surface - slowest but most economical or
    Air - quicker but a bit more costly or
    Xpresspost - slightly more costly than air but cheaper than courier [2 business days Canada,  6 business days to U.S.] or
    Courier - by customer's request only

    International
    Surface - slowest but most economical or
    Air - quicker but a bit more costly

    Note: Courier deliveries are shipped by UPS. You will be required to sign for the package when it is delivered. Exact cost will be E-mailed to you.

    C.O.D. : No C.O.D orders will be accepted.
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    Prices

    ALL prices quoted in the catalog are listed in CANADIAN and U.S. funds.


    Prices are subject to change at any time. For this reason, be sure to double-check the prices in the product catalog just prior to ordering.

    For Mail orders, we will honor the price that was in effect on the date that your order was postmarked.

    For Electronic Mail orders, we will honor prices for a period of 7 days after the confirmation is sent.
     

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    Taxes
    GST : A Goods and Services Tax (GST) of 7% is applicable to all Canadian purchases. Please include it with your payment. This tax is applicable on ALL orders shipped to destinations within Canada.
    Note: Exports to the US or other countries are exempt from this tax.

    Our GST Number is : 894044841

    PST : A Provincial Sales Tax (PST) (8%) is applicable to all products in the catalog. PST is only applicable to Ontario residents.

    HST : Some provinces have the above two taxes combined into one tax.

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    Methods of Payment
    We will accept the following methods of Payment.

    Money Order, Personal Cheques, or BankDraft : Must be drawn in Canadian or U.S. funds and made payable to Debby's Country And Western Boutique.

    Personal Cheque : Must clear bank before goods are shipped.
                                 Cheque must be made payable to...
                                Debby's Country And Western Boutique

    C.O.D : No C.O.D.

    Credit Card : If you wish to pay by credit card please call or send your phone number and when to contact you and give credit card number over the phone. Please do not e-mail your card number.
    Note: This is for your protection.

    Debby's Country And Western Boutique
    146 Grant Ave.
    Amherstburg, Ontario
    CANADA
    N9V 2R2

    Phone at (519) 736-3717 or 1-800-394-6261, or Electronic Mail at rdpajot@netcore.ca
     
     

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    Product Availability
    We will do our best to ensure that our On-line Catalog is up-to-date, and that all products are available. However, if we encounter any problems supplying a requested product, we will contact you and inform you of the delay. If the product is simply back-ordered, you may wish to wait. If the product has become unavailable, you may request an alternate product(s) of equal value, or a complete refund.

    If there is a specific item you would like, but you don't see it in our On-line Catalog, feel free to EMail us with your request. We'll check on availability and get you a price.
     

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    Return Policy

    We give exchanges or credits only!

    Refunds will only be given on defective merchandise.

    It is important that you are satisfied with your purchase. If for any reason you are not satisfied, you may return the product for exchange or credit.

    All exchanges must be shipped back at customers expense.

    Products being exchanged must be in unused condition and in the original packaging with original tags attached. We cannot accept products that have been worn or used. You must notify me within 7 days of receipt of product if you wish to exchange it (email me) and I will give you an RA (Return Authorization) number. You  must ship via Parcel Post insured mail and quote the RA number in the address area. We will not accept exchanges without a valid RA number. We will NOT accept exchanges via C.O.D. Cost of shipping will not be covered and any customs/duty charges from international returns will be deducted from the value of the credit / exchange.
     

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    Warranty Policy
    All products are subject to manufacturers or distributors warranty. If a product is defective, it must be shipped to us (postage paid), and we will make the necessary arrangements to have the product repaired or replaced.
     
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    Technical Notes
    This page designed for Netscape Navigator 3.0 - 7.0 and also Internet Explorer 3.0 onward and will display best at 800 by 600 resolution with True Colour.
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